At Novar Beauty, we want you to love every product you purchase from us. However, if you are not completely satisfied, we are here to help. Due to the nature of beauty, skincare, and cosmetic products, certain restrictions apply to ensure the safety and hygiene of all our customers.

Returns Eligibility

We can only accept returns if:

  • The product is in its original packaging,
  • The product is unopened,
  • The product is unused,
  • The product is returned in the same condition it was received.

To protect hygiene standards, we cannot accept returns for any item that has been opened, unsealed, swatched, tested, or used in any way.

This policy is in place to ensure the safety and hygiene of all customers by requiring beauty and cosmetic items to remain sealed.

Faulty or Damaged Items

If you receive a product that is faulty, damaged, or incorrect, please contact us within 48 hours of delivery with:

  • Your order number
  • A description of the issue
  • Clear photos showing the fault or damage

We will be happy to arrange a replacement or provide a refund where applicable.

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns on:

  • Used beauty products
  • Opened or unsealed items
  • Brushes, applicators, or tools that show signs of use
  • Free gifts or promotional items

How to Start a Return

To start a return request, please contact our customer support team:

šŸ“§ Email: novarbeauty1@gmail.com
(You can replace this with your actual email.)

Please do not return any items without contacting us first, as unauthorised returns may not be accepted.

Refund Processing

Once we receive your eligible return and confirm its condition, refunds will be processed to your original payment method. Please allow up to 5ā€“10 working days for the refund to appear, depending on your bank or payment provider.

Shipping costs are non-refundable unless the return is due to our error (e.g., faulty or incorrect item).

Need Help?

If you have questions about your order or our returns process, feel free to reach out to us.
Weā€™re here to help ensure you have the best experience with Novar Beauty.